4 ways to make a good 1st impression in 7 seconds
Are you a Customer Service person? You may not think so at first but if you interact with your company's customers or potential customers, then yes you are. Your job may not be in the front office, meeting and greeting customers or fielding phone calls all day; but it is just as important that your actions make good first impressions as those who are. Are you a salesperson who makes sales visits or a driver who enters a company's premises? If so, read on…
Remember the phrase, "you never have a 2nd chance to make a 1st impression?" Unfortunately, that is so very true. It has been stated that a customer will develop a 1st impression within the first 7 seconds and make a judgment in several different ways. Areas in which an employee or company can leave a positive 1st impression are:
- Cleanliness: Is your work area, facility, or equipment clean?
- Knowledge: Do folks meeting/talking with customers understand the company and realize the importance in what they say and do?
- Professionalism: Are you following through with what has been committed to, and educating drivers about these commitments?
- Friendliness: How is your tone and/or greeting? What does your body language say?
Making that good first impression is huge in gaining and/or retaining customers. So, put on your happy face, dress and act the part, and show them you know your stuff!
Posted by Rose Cyphert, Manager – Billing & Collections, ADS Logistics Co, LLC